Terms and conditions

GENERAL CONTRACTUAL CONDITIONS. These General Contractual Conditions govern the contractual relationship between J. M. FUTURTRANS, S.L. (hereinafter "the company/entity") and you (hereinafter "the client/user"), relating to the contracting and/or purchase of services made through the website www.futurtrans.net (hereinafter, "the website"), a domain owned by J.M. FUTURTRANS, S.L., a legally constituted company, with registered office at CALLE SA TAULERA, Nº 7, 07440 MURO, BALEARIC ISLANDS, with Tax Identification Number (CIF/NIF) B57317273 and registered in the Mercantile Registry of the Balearic Islands, Volume 2105, Folio 47, Page PM 49357, Book, Section 8. I.-PRE-CONTRACTING INFORMATION. If you are under 18 years of age, you may not purchase and/or contract any of the services on the website www.futurtrans.net. To purchase and/or contract any of the services on the website, you must be of legal age. We recommend that you read these general terms and conditions of contracting before making a purchase, as their acceptance is a prior and essential step for contracting. Prior to the start of the contracting process, the company/entity makes these general terms and conditions available to you so that you can store and reproduce them. We inform you that an electronic file of these general terms and conditions will be created and will be accessible to you at all times. All information provided during the contracting process will be stored by the company, and you may access, save, and print these general terms and conditions for your reference before and during the purchase process. We inform you in advance of the steps you must follow to accept these general terms and conditions. The procedures for contracting the services offered are those described in these general conditions, as well as any specific procedures indicated on the website during navigation. As a client/user, you acknowledge and accept these procedures as necessary to acquire and/or contract the services offered on the website. You may choose to contract our services in any of the languages ​​available on the website. However, these general terms and conditions are formalized in Spanish. During the contracting process, the company/entity provides you with appropriate technical means to identify and correct errors. Any modification or correction of the data you provide while browsing must be carried out according to the instructions on the website. This website displays confirmation windows for the data provided, which may prevent you from continuing with the purchase or contract if the data entered is not in the correct format. In any case, before making the payment, you can view the selected services and the details of your contract on the website so that, if necessary, you can modify the contract details. If you detect an error after completing the payment process, you should contact customer service by phone at 971851385 or by email at the following address: info@futurtrans.net.Al By providing your personal data, you expressly consent to the processing of this personal data for the purpose of acquiring and/or contracting the services of this website. The online acquisition and/or contracting of the services offered by the company/entity through this website is subject to the provisions of these General Terms and Conditions of Contract. The acquisition and/or contracting of any of the company's/entity's services through the website requires acceptance of each and every one of the General Terms and Conditions of Contract and/or the specific conditions applicable to the services acquired and/or contracted. These General Terms and Conditions are subject to the provisions of Law 34/2002, on Information Society Services and Electronic Commerce; Law 7/1998 on General Terms and Conditions of Contract; Royal Decree 1906/1999, which regulates telephone and electronic contracting with general terms and conditions, in accordance with Article 5.3 of Law 7/1998; Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and any applicable supplementary laws. For any questions, you can contact us at the email address: info@futurtrans.net.II. - SELLER'S DETAILS. This website is operated by: J.M. FUTURTRANS, S.L. Tax ID/VAT No. B57317273 Address: CALLE SA TAULERA, Nº 7 07440 MURO, BALEARES. J.M. FUTURTRANS, S.L. sells the services offered through the website futurtrans.net. The company/entity has its registered office and/or establishment at CALLE SA TAULERA, Nº 7 07440 MURO, BALEARES. J.M. FUTURTRANS, S.L. owns the domain and website futurtrans.net. III. PURPOSE OF THE CONTRACTUAL CONDITIONS. These contractual conditions are intended to regulate the terms of sale of the services offered by the company/entity on this website. These terms and conditions govern the contractual relationship of sale and/or contracting established between the company/entity and you when you accept the corresponding checkbox during the online purchase and/or contracting process. The characteristics of the services purchased and/or contracted are reflected on the website. Your contracting of any of the services offered through the website www.futurtrans.net implies acceptance of and compliance with these General Terms and Conditions of Contract and any specific terms and conditions that may apply to the contracting of each service. The prices applicable to the services contracted by you are those indicated on the website on the date of contracting and/or purchase. VAT is included in the price. All technical means and requirements necessary to access the website and the services offered therein are the sole responsibility of the client/user. Once you access the website, to proceed with the purchase and contracting of the various services, you must follow all the indications and instructions contained on the website, completing the required contracting conditions and other forms established for each service. This will imply reading and accepting these General Contracting Conditions, as well as, where applicable, any specific conditions that may apply. IV. CONTRACTING PROCEDURE. The contracting of services must be done through the specific selection of the desired service using the purchase selection tools found on the website. Once the purchase request has been selected and verified, you must expressly accept the contracting conditions as shown on the website. From the moment of acceptance, you acquire the status of client/user of the company/entity. We recommend that you carefully read these General Terms and Conditions of Contract, and print them on paper or save the document in electronic format. To contract any of the services on the website, you must register your personal and/or professional data. In some cases, you will need to set up a username and password to access areas that require this prior identification. When you register your personal data on our website, or when you contract one of our services, your personal and/or professional data is added to our database and will be used exclusively to process the sale of the contracted service during the selected period and to send you information or offers for similar services that may be of interest to you. You can modify your customer registration data (address, contact telephone number, email address, etc.) at any time. Purchase/Contracting Procedure: 1. To begin contracting and/or acquiring a service from the website, you must follow the instructions on the page and select the service you are interested in contracting. You can view and manage the selected service by following the purchase and/or contracting instructions on the website. When selecting the service on the website, you will be able to view the service's characteristics and its price. We will also specify whether or not VAT is included in the final price of the selected service and the terms and conditions of the contract, including information regarding expenses. VAT is included in the price. Once you have selected your services, you must proceed to payment. Before confirming payment, we will inform you again of the price of the services you have selected, specifying whether or not VAT is included in the final price, the terms and conditions of the contract, including information regarding the date of service delivery, and whether or not there are any additional costs, specifying the amount of each. In any case, you will be informed of any additional costs for the service you have purchased if they are not included in the final purchase price. You will also receive information regarding the possibility of applying discounts. At this point, you can continue shopping or make the payment and/or contract the service. 2. To contract and pay for the service, you must fill out a form with the requested information. Data required to complete the purchase and payment will be marked with an asterisk. Once you have entered the required personal data on the purchase and payment form, you must accept the Terms and Conditions by checking the corresponding box. Furthermore, you must expressly accept the processing of your personal data for the purpose of acquiring and/or contracting the services of the website by checking the box for the privacy policy and processing of personal data. You can also request, by checking the corresponding box, to receive newsletters and offers from the company/entity. And confirm your billing address. 3. The payment methods accepted by the company/entity are: • Visa • MasterCard • American Express. 4. The security of its clients is fundamental for the company/entity [...]. Therefore, in order to protect the transmission of confidential information, the website uses a data encryption protocol through an SSL Security Certificate. SSL encryption technology protects financial transactions and the flow of data (name, address, credit card number, etc.), allowing operations to be carried out securely. For payment with Visa and Mastercard credit cards, the customer must have CES (Secure Electronic Commerce) payment activated. You can tell if the Secure Electronic Commerce protocol is activated by the VISA “Verified by VISA” and Mastercard “Mastercard Secure Code” logos. In all transactions, the system validates with the card issuer, requesting a key/PIN/signature/security code that the customer must have. This, along with the card number, expiration date, and the 3 digits on the back, guarantees the security of the transaction. We call this key/PIN/signature/security code the CES Security Code or CES Secure Electronic Commerce Code. The customer's credit card details will be kept strictly confidential (neither the company/entity nor third parties will have access to them). If payment by card is declined, the service contract will be automatically canceled, and the customer will be notified electronically. 5. Finally, you must confirm the contract and/or purchase of the selected products and/or items. CONTRACTED SERVICE. The service is offered on the website with the most accurate description possible of its characteristics. In addition, this description includes information regarding after-sales services for the contracted product or service, if any, and the conditions of those after-sales services. In any case, the commercial guarantees of the product or service, and their conditions, are provided. VI. PRICE AND AVAILABILITY OF THE SERVICE. The prices applicable to each of the services are published on the website and indicated for each service. The prices of the services are shown in euros. Before you accept the contracting and/or acquisition transaction, the prices of each of the selected and/or contracted services will be clearly specified, in addition to the expenses that will be applicable to the transaction and any promotions or discounts that may apply. The company/entity reserves the right to modify its prices at any time. In the event of a change in the sale price, services will be billed according to the price in effect at the time of registration of the contract and/or purchase. All payments made to the company/entity will result in the issuance of an invoice in your name. For any information regarding the contracted and/or purchased service, you should contact us by email at info@futurtrans.net, indicating your customer/user details in the subject line. VII. OFFERS. Offers are clearly marked. The services offered on the website will be available until any modification related to the product occurs, which will be announced one week in advance. VIII. RIGHT OF WITHDRAWAL. The user/consumer's right of withdrawal, provided for in Article 68 of Royal Legislative Decree 1/2007, of November 16, is not applicable to this contract, since it is a service included in the exceptions to the right of withdrawal of consumers and users regulated by Article 103 of Royal Legislative Decree 1/2007, of November 16. Cancellation Conditions: The conditions of withdrawal and/or cancellation are specified in the contracted service. To exercise the right of withdrawal, the customer may use any of the following means: a) By telephone at number 971851385. b) By mail to the address CALLE SA TAULERA, Nº 7. Using the withdrawal form that the customer can download here, and which can also be sent by email to the address info@futurtrans.net. In this case, the customer must put WITHDRAWAL FORM in the subject line. WITHDRAWAL FORM (You only need to complete and send this form if you wish to withdraw from the contract) TO THE ATTENTION OF: J.M. FUTURTRANS, S.L. with Tax ID/VAT number: B57317273, address at: CALLE SA TAULERA, Nº 7 07440 MURO, BALEARIC ISLANDS, Tel: 971851385, Email: INFO@FUTURTRANS.NETPor I hereby inform you that I withdraw from my sales contract for the following goods with reference number: Reference number: Belonging to order number: Purchase date: Buyer's name(s): Buyer's address: Consumer's signature: Date: Professional's signature: Date: IX. PROFESSIONALS. If you are a professional or businessperson, the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, will not apply to this contract under any circumstances. In any case, if you are a professional or business owner, the clause regarding the right of withdrawal and/or return will not apply to this contract. X. CONTRACT FORMATION. Contracts will be considered formed and will produce all the effects provided for by law when consent and the other requirements necessary for their validity are met, and will be governed by the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), Articles 23 and 24, the Civil Code, the Commercial Code, and other applicable civil or commercial regulations. If you are a consumer, this contract will be considered formed at your place of habitual residence. If you are a professional or business owner, this contract will be considered to have been entered into at the location of the company's registered office and/or establishment. XI. MODIFICATION. The company/entity reserves the right to modify or replace these terms and conditions if new economic, commercial, regulatory and/or extraordinary circumstances arise that affect the sale of the product and/or the provision of the service and/or related aspects that justify the modification of these terms and conditions. Unilateral modifications of these terms and conditions for justified reasons will in no case affect the terms and conditions of contracts for products, services, or promotions contracted prior to any modification. XII. LIABILITY REGIME. The company/entity will not be liable for problems arising from lack of access or problems inherent to internet connectivity or electricity networks when these originate from causes beyond its control or causes that could not have been foreseen by the parties, or that, even if foreseeable, the company/entity has made all reasonable efforts to avoid, or that are considered as acts of God or force majeure. The company/entity will in no case be liable for delays in the performance of its obligations or for non-performance thereof if such non-performance is due to force majeure, in accordance with the provisions of Article 1105 of the Civil Code. This circumstance will be communicated to the other party as soon as possible. The agreed delivery deadlines will be extended by at least the duration of the force majeure event. If the force majeure event lasts for more than three (3) months, either party may terminate these terms and conditions. XIII. INTELLECTUAL PROPERTY PROTECTION. J.M. FUTURTRANS, S.L. is the owner of the domain and website www.futurtrans.net. The trademark is duly registered in the name of J.M. FUTURTRANS, S.L. Likewise, the website www.futurtrans.net, including but not limited to its programming, editing, compilation, designs, logos, text, and/or graphics, is the property of J.M. FUTURTRANS, S.L., and is protected by national and international intellectual and industrial property laws. Therefore, the rights holder expressly prohibits the use or reproduction, in whole or in part (by any physical or electronic means), by third parties, unless there is a written agreement or authorization to that effect. Access to the website by the user does not grant them any ownership rights over it. will exercise the legally provided legal actions against those who, knowingly and without authorization, carry out any of the acts detailed. XIV. APPLICABLE LAW AND JURISDICTION. These general conditions will be governed by and interpreted in accordance with Spanish law in all matters not expressly provided for herein. The parties submit to the jurisdiction of the competent Courts and Tribunals for any issues that may arise or actions that may be brought relating to the provision of the website service and its services and content, and regarding the interpretation, application, compliance or non-compliance with the provisions of these general terms and conditions. If the user is a consumer, the Courts and Tribunals that correspond according to the provisions of current consumer regulations will have jurisdiction. XV. PERSONAL DATA. In accordance with the provisions of the General Data Protection Regulation (GDPR) EU 679/2016 and Organic Law 3/2018 of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, the following information regarding the processing of your personal data is provided: Data Controller: J.M. FUTURTRANS, S.L., Tax ID: B57317273 Postal Address: CALLE SA TAULERA, Nº 7, Postal Code: 07440 MURO Telephone: 971851385 Email: info@futurtrans.net. . PURPOSE: At J.M. FUTURTRANS, S.L., we process the information you provide in order to provide you with the requested service, invoice you for it, and manage the sending of information and commercial prospecting. In order to offer you services according to your interests, we will create a commercial profile based on the information provided. No automated decisions will be made based on this profile. The personal data provided will be kept for as long as the business relationship is maintained and you do not request its deletion, for a period of 5 years from your last contract and/or purchase. In any case, your personal data will be kept as long as it is useful for the stated purpose, and, in any event, for the legally required periods and for the time necessary to address any potential liabilities arising from the processing. LEGAL BASIS: The processing of your personal data is based on the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. In any case, you have given your consent to the processing of your personal data for one or more specific purposes, in accordance with the provisions of EU GDPR 679/2016 (ART. 6.1.A. B) and Spanish Organic Law 3/2018 of December 5 (LOPDPGDD). Articles 20 and 21 of Law 34/2002 on Information Society Services apply to the sending of commercial offers via telecommunications. The prospective offer of products and services is based on the consent requested from you, and in no case will the withdrawal of this consent affect the contract for the purchase of the product and/or the provision of the service. Providing your personal data is mandatory; otherwise, we cannot provide the service, sell the product, or provide the requested offer. You must also provide your consent to receive prospective offers and commercial information. RECIPIENTS: Your data will not be shared with any third party outside the Entity, except where legally required. However, we inform you that third-party providers may have access to your personal data, acting as data processors, within the framework of providing a service to the Data Controller. In addition, the Entity may transfer or disclose personal data to fulfill its obligations to Public Administrations when required by applicable law. There are no plans to transfer data to third countries. RIGHTS: Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will only retain it for the exercise or defense of legal claims. Likewise, and for reasons related to their particular situation, data subjects may object to the processing of their data, in which case their personal information will cease to be processed for those purposes to which they have objected. When technically feasible, data subjects may request the portability of their data to another Data Controller. To exercise these rights, in accordance with current legislation, data subjects may contact J.M. FUTURTRANS, S.L. by mail, attaching a copy of an identity document (ID card), at CALLE SA TAULERA, Nº 7, CP: 07440, MURO, or by email to info@futurtrans.net. You have the right to lodge a complaint with the Supervisory Authority: Spanish Data Protection Agency (www.agpd.es). Source of Personal Data: the data subject. XVI. CANCELLATION AND REFUND POLICY At Futurtrans, we understand that plans can change. However, to ensure the efficiency of our services and availability for all our customers, it is necessary to adhere to the following cancellation policy: Free Cancellations: Customers can cancel their booking free of charge up to 48 hours before the scheduled service time. To cancel, please contact our customer service at +34 971 85 13 85 or send an email to reservas@futurtrans.net.Cancelaciones. Within 48 Hours: Cancellations made within 48 hours of the scheduled service time are not eligible for a refund. We appreciate your understanding and cooperation in maintaining our service standards and availability. Returns and Refunds When a cancellation is made at least 48 hours before the scheduled service time, the amount paid will be fully refunded via the same payment method used for the purchase, within a maximum of 14 calendar days from our confirmation of the cancellation. To request a cancellation and refund, please contact us at +34 971 85 13 85 or reservas@futurtrans.net, indicating your order or reservation number. Cancellations made within 48 hours of the service will not be eligible for a refund, except in cases of duly documented force majeure or with the express agreement of J.M. FUTURTRANS, S.L. For any questions or special needs regarding your booking, please don't hesitate to contact us. We're here to ensure your travel experience in Mallorca is pleasant and hassle-free. Terms and Conditions Go to the contact page Facebook Futurtrans Instagram Futurtrans